Terms of Service

Welcome to Pink  Puff Store! These Terms of Service (“Terms”) govern your access to and use of our website and services, including the purchase of our products. By accessing our website or placing an order, you agree to be bound by these Terms. Please read them carefully.

1. General Conditions

  • These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

  • We reserve the right to refuse service to anyone for any reason at any time.

  • You may not use our products for any illegal or unauthorized purpose nor violate any laws in your jurisdiction.

2. Product Information

  • We specialize in high-quality, made-to-order clothing and accessories, including our signature pink palm store hoodies.

  • All product descriptions and pricing are subject to change at any time without notice.

  • We make every effort to display products as accurately as possible, but we cannot guarantee that your monitor's display of any color will be accurate.

3. Order Processing & Shipping

  • We operate on a zero-inventory model. Orders are processed immediately after being placed, and products are sourced from our strategic suppliers.

  • Standard processing and shipping take approximately 9–14 business days, depending on your location.

  • We offer free worldwide shipping on all orders.

4. Returns & Refunds

  • We offer worry-free after-sales service. If you receive a defective or incorrect item, please contact us within 7 days of delivery.

  • Return or exchange requests must be approved by our support team. Unauthorized returns may not be accepted.

  • Customized or embroidered items may not be eligible for return unless defective.

5. Intellectual Property

  • All content on our site, including logos, designs, graphics, text, and photos, are the intellectual property of pink palm store or its licensors and are protected by copyright and trademark laws.

  • You may not use, reproduce, or distribute any content from this website without our express written permission.

6. Privacy Policy

  • Your submission of personal information through the store is governed by our Privacy Policy.

7. Limitation of Liability

  • pink palm store shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use our products or website.

  • We do not guarantee that your use of our service will be uninterrupted, timely, secure, or error-free.

8. Modifications to the Terms

  • We reserve the right to update, change or replace any part of these Terms at any time.

  • It is your responsibility to check this page periodically for changes. Continued use of the website after changes constitutes acceptance.

9. Contact Information

If you have any questions about these Terms, please contact us at:
📧 Service@mail.pinkpalmstore.com