Contact Us

Have a question, need help with an order, or just want to say hello? We're here for you!
Our customer support team is always happy to assist.


๐Ÿ“ง Email Support

For all inquiries including orders, returns, exchanges, or general questions, please email us at:
Service@mail.pinkpalmstore.com
We typically respond within 24 hours (Monday to Friday).


๐Ÿ• Business Hours

Monday – Friday: 9:00 AM – 6:00 PM (GMT+8)
Weekends & Holidays: Response times may be slightly longer


๐Ÿ’ฌ Common Questions?

Before reaching out, check our helpful pages:

These may have the answers you’re looking for!


๐Ÿ“ฆ Order Issues?

Please include the following information in your message to speed things up:

  • Full Name

  • Order Number

  • Description of the issue

  • (Optional) Photo(s), if relevant


๐Ÿค Business & Collaboration

For wholesale, influencer, or media inquiries, please contact:
๐Ÿ“ง Service@mail.pinkpalmstore.com