Return & Refund Policy

At Pink Palm Store, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help.

โœ… Eligibility for Returns

We accept returns or exchanges under the following conditions:

  • You received a defective, damaged, or wrong item.

  • You notify us within 7 days of receiving your order.

  • The item is unused, unworn, unwashed, and in its original packaging.

  • Customized or embroidered items are non-returnable, unless they arrive with defects or errors caused by us.

๐Ÿ“ฉ How to Request a Return

To initiate a return, please email us at Service@mail.pinkpalmstore.com with the following details:

  1. Order number

  2. Photo(s) of the item and the issue

  3. Description of the problem

Our support team will get back to you within 1–2 business days.

๐Ÿ” Return & Exchange Process

  • Once your return is approved, we’ll provide you with return instructions.

  • We may offer a replacement, store credit, or a full refund, depending on the situation.

  • In most cases, you won’t need to return the item if the issue is confirmed with photo evidence.

๐Ÿ’ณ Refunds

  • Refunds will be processed back to your original payment method within 5–10 business days after approval.

  • If you haven’t received a refund after this time, please contact your bank or card issuer first, then reach out to us.

๐Ÿšซ Non-Returnable Items

We do not accept returns for:

  • Items marked as final sale

  • Gift cards

  • Personalized/customized/embroidered products (unless defective)

๐ŸŒ International Returns

We strive to make international returns simple and fair. If your item arrives damaged or incorrect, we will work with you to resolve the issue without requiring costly return shipping in most cases.

๐Ÿ“ž Need Help?

We’re always happy to assist. Contact our support team at:
๐Ÿ“ง Service@mail.pinkpalmstore.com